Department of Education

Policies

Policies

Policies

PoliciesHuman resourcesComplaints and misconduct ‹ Complaints Management Toolkit
Application: Recommended
Effective: 2 March 2005

Complaints Management Toolkit

This document assists schools and other worksites to ensure that their complaints management processes comply with the Australian Standard for Complaints Handling. Compliance with the Standard is mandatory for all public sector agencies.

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Complaints Management Toolkit
http://www.det.wa.edu.au/policies/detcms/policy-planning-and-accountability/policies-framework/guidelines/complaints-management-toolkit.en?cat-id=3457094

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