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Technology problem solving

Home | Technology | Technology problem solving
Last updated 30-Aug-2007
School Library Support Networks

The school’s Internet service may become disconnected. Try the following steps before rebooting the computer:

  • Click on the stop button on the browser’s toolbar then click on reload or refresh. Reloading will actually create a new connection to the site.
  • Restart the browser. Click on exit, then double click on the browser’s icon
  • Check to determine whether another network application is working. This will enable you to decide whether the problem is a network problem.
  • Check to see if other computers are still using the network and Internet. If this is the case you can try rebooting the problem computer.
  • If there is still a problem, ask the student to move to another machine while you contact network support within the school. If the problem persists phone DET Customer Support on 9264 5555.

CD ROMS

Problems with CD ROMS may be isolated and solved. Try the following:

  • Ask the student to try a different CD and if that works you know you have a problem with the CD so supply them with a second copy if you have one. But, if the second CD doesn’t work, it is a computer problem and you should contact your school’s network support officer.
  • If you don’t have a second copy of the CD the student wants to use, you may try cleaning it and then ask the student to try again.
  • Ask the student to use a different PC as some PCs have a greater tolerance for error than others.

Printers

Printer problems are usually either because of problems with the printer itself, or with the print server network. With an individual printer the problems are usually:

  • Paper jams – check and correct
  • Lack of toner – check and replace
  • Out of paper – check and fill
  • Check power is on and try resetting the printer
  • Check student has sent their document to the correct printer. Look in settings at the start menus and check
  • Check that other students are able to print. If this is the case, the document the student is working on may be unprintable. You may wish to test the printer by printing a simple text document

If there are problems with all printers on the network you will need to contact your school’s network support officer.